Returns & Refunds
Satisfaction Guarantee
We stand behind the quality of our work. If you're not completely satisfied with your purchase, we'll make it right.
Pre-Made Items
Pre-made items may be returned within 30 days of delivery for a full refund, provided they are in original condition and packaging. Return shipping is the responsibility of the buyer unless the item arrived damaged or defective.
Custom Orders
Due to the personalized nature of custom work, custom orders are non-refundable once production has begun. However, we will work with you to ensure your piece meets your expectations before shipping.
If there is a defect or error on our part, we will repair or remake the item at no additional cost.
Damaged Items
If your item arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
How to Request a Return
- Contact us via the contact form or email
- Include your order number and reason for return
- We'll provide return instructions within 1-2 business days
- Ship the item back in its original packaging
- Refund will be processed within 5-7 business days of receiving the return
Questions?
If you have any questions about our return policy, please contact us.